100% service – or money back!

It is our goal to always meet or exceed your expectations

To this end, all our plans include clear service level agreements, and you will receive your money back in a case where these should not be met.

Refund policy

Our policy is valid for a period of 30 calendar days from the date of the purchase. If you are not satisfied with the delivery under the individual service levelagreement (SLA) you can ask for a refund. A pro-rated refund will be issued for the unused portion of the service, both regarding time and service component. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Customer's account must be in good standing

  • Service component not delivered as described in the SLA

If the conditions listed above are not met, we reserve the right not to issue a refund.

Contacting us

If you have any questions about this Policy, please contact us.

This document was last updated on February 20, 2019


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